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Privacy Policy

​Effective Date: October 23, 2025

Last Updated: October 23, 2025

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This Privacy Policy (“Policy”) describes how Total Home Improvement Service (“Company,” “we,” “us,” or “our”) collects, uses, and protects personal information provided by visitors and customers of https://www.totalhomeimprovementservice.com and https://www.this4me.com (collectively, the “Site”).

By accessing our Site, booking services, or contacting us for estimates, you agree to the practices described herein.

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1. Site Classification

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This Site operates as an informational and service platform for:

  • Home improvement, repair, and renovation services

  • Custom and specialty construction projects

  • Customer inquiries and estimates

  • Sale of related merchandise or branded materials

 

2. Categories of Information We Collect

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We may collect the following information voluntarily provided by users:

  • Full name

  • Mailing address

  • Email address

  • Phone number

  • Billing and payment details

  • Project details or service preferences

  • Account preferences and communication settings

 

We do not collect sensitive personal data unless required for legitimate business purposes and only with your consent.

 

3. How We Use Your Information

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We may use your personal data to:

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  • Process service requests, estimates, and orders

  • Provide customer service and support

  • Send updates, invoices, or project-related communications

  • Deliver marketing, promotional, or educational materials (with consent)

  • Comply with legal requirements

  • Monitor and improve website performance and service offerings

 

We do not use personal data for automated decision-making or profiling.

 

4. Sharing and Disclosure of Personal Information

 

We do not sell, rent, or lease your personal information.

 

Your data may be shared with trusted third-party vendors who assist with operations such as:

  • Payment processing

  • Scheduling or communication tools

  • Email or marketing platforms

  • Web hosting or analytics providers

 

All vendors operate under confidentiality agreements. Data may also be disclosed when required by law or to protect our rights, property, or user safety.

 

5. Cookies and Tracking Technologies

 

Our Site uses cookies and similar technologies to:

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  • Improve website performance and navigation

  • Remember user preferences

  • Analyze traffic and visitor behavior

 

You can disable cookies in your browser settings, though this may affect certain site functions.

We do not currently respond to “Do Not Track” browser signals.

 

6. Children’s Privacy

 

We do not knowingly collect personal data from individuals under the age of thirteen (13). If we learn that such information has been collected, it will be promptly deleted.

 

7. California Consumer Privacy Rights (CCPA & CPRA)

 

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

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  • Right to Know what personal data we collect and how it is used or shared

  • Right to Delete personal data (subject to legal exceptions)

  • Right to Correct inaccuracies in personal data

  • Right to Opt-Out of the sale or sharing of personal data

  • Right to Limit use of sensitive personal data

  • Right to Non-Discrimination for exercising your privacy rights

 

To exercise these rights, contact us at 858-775-3006.

 

8. International Users and GDPR Compliance

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If you are located in the European Economic Area (EEA), the United Kingdom, Canada, or other regions with similar data protection laws, you may have additional rights, including:

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  • Right of Access to your data

  • Right to Rectification of inaccurate data

  • Right to Erasure (“Right to Be Forgotten”)

  • Right to Restrict Processing in certain cases

  • Right to Data Portability

  • Right to Object to certain processing activities

  • Right to Withdraw Consent at any time

 

Requests may be submitted by calling (858) 775-3006. By using our Site, you consent to processing your data in the United States according to this Policy.

 

9. Opting Out of Communications and Data Sharing

 

You may opt out of:

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  • Marketing and promotional emails

  • Third-party communications (if applicable)

  • Disclosure of data for business operations not essential to service delivery

 

All marketing emails include an unsubscribe link.

 

10. Data Retention and Deletion Requests

 

We retain personal data only as long as necessary to:

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  • Fulfill service obligations

  • Meet legal requirements

  • Prevent fraud

  • Maintain internal records

 

You may request deletion of your personal data at any time. Requests will be honored unless retention is required for:

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  • Service completion or warranty purposes

  • Legal compliance

  • Fraud prevention

  • Recordkeeping or tax obligations

 

11. Policy Changes

 

We may update this Policy periodically. Significant changes will be posted on this page or communicated via email. Continued use of the Site after updates constitutes acceptance of the revised Policy.

 

12. Contact Information

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For privacy-related inquiries, please contact us:

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Total Home Improvement Service

Laguna Beach, CA 92651

Phone: (858) 775-3006

Website: https://www.totalhomeimprovementservice.com | https://www.this4me.com

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